Shipping and Returns
The Answers You Need
The confirmation of your order is sent by email. Don't forget to check your spam.
Where can I find confirmation of my order?
7 working days.
*Delivery times abroad may be slightly longer.
What are the delivery times for my frames?
If your order is to be delivered outside the European union, it may qualify for an import duty or local sales tax which if charged will need to be paid on receipt of the shipment. These duty and sales tax details vary by country. Local government determines these charges and can provide further detail on charges you may experience. If you need further information we recommend visiting your local government website.
Do you provide International delivery?
Delivery costs are calculated at the time of purchase, depending on the address to which you wish to receive your order. Countries not mentioned below are unfortunately not served.
£5 DELIVERY:
United Kingdom
Due to the new Brexit regulations, custom fees may be applied for UK deliveries and are the responsibility of the customer.
£10 DELIVERY:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Germany, Hungary, Italy, Ireland, Latvia, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Strike, Sweden.
£20 DELIVERY:
Algeria, Armenia, Belarus, Canada, Croatia, Lithuania, Monaco, Portugal, United States, Ukraine, Vatican City, Morocco, Tunisia.
Delivery times may also vary depending on the shipping country, please allow:
3 days: Germany, Belgium, Luxembourg, Netherlands
4 days: United Kingdom, Austria, Denmark, Spain, Finland, Ireland, Iceland, Portugal, Sweden
5 days: Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Norway, Poland, Czech Republic, Slovakia, Slovenia
6 days: United States, Canada
What are the Shipping Costs?
If your order is to be delivered outside the European union, it may qualify for an import duty or local sales tax which if charged will need to be paid on receipt of the shipment.
These duty and sales tax details vary by country. Local government determines these charges and can provide further detail on charges you may experience. If you need further information we recommend visiting your local government website.
What are the rules for duty and customs?
All prices on our site are inclusive of European Union sales tax (VAT) at the prevailing rate.
Sales Tax
You will be informed by email once your order is shipped by our carrier.
How will I be notified of the delivery of my order?
Exchanges and returns as well as refunds are possible for 14 days.
For all questions please contact us by email at: hello@iiiilondon.com
How do I return an item?
If your order is to be delivered outside the European union, it may qualify for an import duty or local sales tax which if charged will need to be paid on receipt of the shipment.
These duty and sales tax details vary by country. Local government determines these charges and can provide further detail on charges you may experience. If you need further information we recommend visiting your local government website.
Duty & Customs
Warranty and satisfaction
The Answers You Need
The confirmation of your order is sent by email. Don't forget to check your spam.
What is your exchanges & returns policy ?
Four Eyes London warranty is dependent on a case by case scenario subject to stock availability.
Namely: this warranty does not cover: breakage, theft, deliberate damage, abnormal wear and tear and scratches on glass.
What is the Four Eyes London warranty?
Four Eyes London doesn't cover the breakage or theft of your glasses.
I broke my glasses, are they under warranty?
You will be informed by email once your order is shipped by our carrier.
My frame or lenses have a defect, what should I do?
Exchanges and returns against credit as well as refunds are possible for 30 days, excluding personalized products.
For all questions please contact us by email at: hello@iiiilondon.com
